At Bianca Fabric, we strive to provide high-quality products that meet your expectations. However, if you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please review the following guidelines regarding returns and refunds.
1. Return Eligibility
You may request a return if:
- The item is unused, unworn, and in its original packaging with all tags attached.
- The request is made within 14 days from the date of delivery.
- The item is defective, damaged during shipping, or incorrect.
Non-Returnable Items:
- Jewelry (for hygiene reasons).
- Items that show signs of use, wear, or damage caused by the customer.
- Any item returned after the 14-day return period.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [[email protected]] within 14 days of receiving your order. Provide your order number, a brief reason for the return, and clear photos if the item is damaged or incorrect.
- Wait for Approval: Our team will review your request and respond within 2 business days with return instructions.
- Ship the Item: Once approved, you will be required to return the item within 7 days of receiving our confirmation. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Inspection & Processing: After receiving the item, we will inspect it and process your refund or exchange within 5-7 business days.
3. Refund Policy
- Refund Method: Refunds will be issued in the form of cash.
- Processing Time: Once approved, refunds will be processed within 5-7 business days after receiving and inspecting the returned item.
- Partial Refunds: If the returned item is not in its original condition or missing accessories, a partial refund may be granted.
4. Exchanges
If you receive a damaged or incorrect item, we will offer a free exchange within 14 days of delivery. Contact us at [[email protected]] with details and photos of the issue, and we will arrange a replacement.
5. Late or Missing Refunds
If you haven’t received a refund after 7 business days, please check your email for confirmation. If you still need assistance, contact us at [[email protected]].
6. Policy Updates
Bianca Fabric reserves the right to modify this policy at any time. Changes will be posted on this page, and customers are encouraged to review it periodically.
For any further questions, feel free to contact us at [email protected].